Returns & Exchanges
At HeavenSent, we want you to feel divine in every piece; if your order isn't a perfect fit, you can return it within 30 days of delivery. All items must be in their original, unworn condition with tags attached to be eligible for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return slip provided by our portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality team inspects the returned garments, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing