Frequently Asked Questions
Everything you need to know about your HeavenSent experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. Simply visit our Returns Portal to start the process.
Are your materials sustainably sourced?
At HeavenSent, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen to ensure a lower environmental impact.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's website where you can monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.